South Street Surgery
83 South Street, Bishops Stortford, Herts, CM23 3AP
Telephone: 01279 465700 - Phone lines open 8am-6.30pm Monday - Friday
We're open
See our other Locations
Bishop's Park Health Centre, Lancaster Way, Bishop’s Stortford, Herts. CM23 4DA | Telephone: 01279 465700 - Phone lines open 8am-6.30pm Monday-Friday We're open
Herts and Essex Hospital. Cavell Drive, Haymeads Lane, Bishop's Stortford, Herts, CM23 5JH | Telephone: 01279 465700 - Phone lines open 8am-6.30pm Monday-Friday We're open
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Access Your Records
Access to Your Record
Medical records hold information about you. They are also sometimes called health records. You’ll have separate records for any NHS service you go to including your GP surgery, hospital, dentist or opticians. How to get your record depends on the record.
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.
How to get your GP record
Your GP record includes information like any conditions or allergies you have and any medicine you’re taking. You can access your GP record and nominate someone you trust to access it too. There are 3 main ways to get your GP record.
1. Using your NHS account
You can get your GP record by logging into your account using the NHS app or NHS website. First, you need to register for online services and prove who you are. You can do this when you create an account. You’ll need to ask your GP surgery for online access to your full record, or you’ll only see your medicines and allergies.
2. Get your GP record using your NHS account
3. Using other online services or apps
You might be able to use other GP online services and apps to get your GP record. First, you need to register for online services and prove who you are. You’ll need to ask your GP surgery for online access to your full record, or you’ll only see your medicines and allergies. Some services and apps are only available in certain areas. Ask your GP surgery which one you can use.
Contact the online service or app you’re using, or your GP surgery, if you have any difficulties.
How to get other medical records
For any other medical records, you need to ask for them at the NHS service you went to. This includes records like your hospital record. Check the website for the NHS service you want your records for. You might need to fill out a form to ask for access.
Help with medical records
There’s more information about health records in your NHS account.
How to correct an error in your medical record
If you think your medical record is incorrect, you need to let someone at the NHS service for your record know, for example your GP surgery. They will help you get it updated.
Proxy access someone else’s medical record
Find out more about how to access someone else’s medical record
Proxy access to your medical records
You can also give permission for someone to be granted ‘Proxy Access’ to your online records – please visit one of our surgery branches should you wish to discuss this further.
South Street
- Monday
08:00am to 05:30pm - Tuesday
08:00am to 05:30pm - Wednesday
08:00am to 05:30pm - Thursday
08:00am to 05:30pm - Friday
08:00am to 05:30pm - Saturday
CLOSED - Sunday
CLOSED
Bishop's Park
- Monday
08:00am to 01:30pm
02:00pm to 08:30pm - Tuesday
08:00am to 01:30pm
02:00pm to 06:30pm - Wednesday
08:00am to 01:30pm
02:00pm to 06:30pm - Thursday
08:00am to 01:30pm
02:00pm to 06:30pm - Friday
08:00am to 01:30pm
02:00pm to 06:30pm - Saturday
08:00am to 11:00am
Pre-booked appointments - Sunday
CLOSED
