South Street Surgery

South Street Surgery

83 South Street, Bishops Stortford, Herts, CM23 3AP | Tel: 01279 465700 - Sorry, we're closed

Bishop's Park Health Centre, Lancaster Way, Bishop’s Stortford, Herts. CM23 4DA | Tel: 01279 465700 - Sorry, we're closed

NHS

Appointments

In response to the COVID-19 pandemic, NHS England and NHS Improvement have provided guidance to GP practices to move to a system of a ‘total triage’ using telephone and online consultations.

Total triage means that every patient contacting the practice is first triaged before making an appointment. Total triage is important to reduce avoidable footfall in practices and protect patients and staff from the risks of infection.

To support this the practice has suspended online pre-bookable appointments. If you need an appointment or to speak with a clinician you can telephone the practice or complete an online request via the eConsult tool on our website. If you need an appointment one will be booked for you at one of our sites or you may be offered a video consultation, which is done at the discretion of the GP after assessing your condition and suitability and you will be required to give your formal consent. The practice is able to deal with a large variety of requests without the need for an appointment.

Telephone lines are open between 8.00am and 6.30pm Monday to Friday and the main surgery telephone number is 01279 465700. We operate a menu telephone system and when you call you will be asked to select the appropriate number on your keypad.

If you are attending for a face to face appointment, please wear a face covering and arrive no more than 5 minutes before it to help with social distancing.

Consultation Time

The standard time for a consultation with a Doctor is 10 minutes which is generally for one problem.  If you feel that your problem is more complex or you wish to discuss a number of medical issues please request a double appointment at the time of booking.

Telephone or Online Advice

You can leave a non-urgent message with our receptionists for someone to call you or you can complete an eConsult request at any time. We aim to respond to eConsults by the end of the following working day.

If you wish to speak to a specific doctor it may take a little longer to respond to your message due to the working patterns of our doctors

Evening and Weekend Appointments

GP and nurse appointments are now available in your area during the evenings and at the weekend, as part of an ‘extended access’ service for patients registered at practices in Bishop’s Stortford, Sawbridgeworth and the surrounding areas.

You will be able to book appointments to see a GP, Nurse or other health professional in the evenings between 6.30-8pm and at weekends from 9am-1pm. Appointments can be booked either in advance or on the day and will be held in different locations across the area. Again these appointments are being triaged to reduce the risk of infection and protect patients and staff.

For more information on the extended access service or to book an appointment please contact your practice reception or call 01279465700.

Cancellations

If you are unable to attend your appointment please call 01279 464789 to cancel your appointment. We please ask for patients to cancel their appointment as soon as possible as other patients may need the appointment.

Out of Hours

If you require urgent medical assistance which cannot wait until the surgery re-opens, please call the 111 service by simply dialling 111. Calls to the NHS 111 service are free from both landlines and mobiles.

South Street

  • Monday
    08:00 until 17:30
  • Tuesday
    08:00 until 17:30
  • Wednesday
    08:00 until 17:30
  • Thursday
    08:00 until 17:30
  • Friday
    08:00 until 17:30
  • Saturday
    08:00 until 11:00
    Prebookable appointments only.
  • Sunday
    CLOSED

Bishop's Park

  • Monday
    08:00 until 20:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED