Reasonable Adjustments Information

The Reasonable Adjustment Digital Flag is a national NHS record that shows when someone needs extra support to access healthcare. It includes a flag to show that reasonable adjustments are needed, key support details to help care go smoothly and relevant conditions such as disabilities or neurodivergence.

Reasonable adjustments are a legal requirement to make sure health services are accessible to all disabled people.

How it helps

• Identifies who needs support.
• Highlights conditions that may affect care (e.g learning disability, autism).
• Shares key adjustments that make care easier – or possible.
• Ensures consistency across all NHS and care settings.
• Respect your wishes, keeping your information up to date with you and your carers.

Please contact the practice if you or someone you care for requires any reasonable adjustments.

Reasonable adjustments can be things like:

• Making sure there is good access for people who use a wheelchair in GP surgeries and hospitals.
• Providing plain English or easy read appointment letters.
• Giving someone a priority appointment if they find it difficult waiting in their GP surgery or hospital.
• Offering a longer appointment if someone needs more time with a doctor or nurse to make sure they understand the information they are given.
• Having a quiet space available for people waiting for their appointment.
• Making sure there is a hearing loop system in consultation rooms.
• Making sure you fill in information about the appointment if a person has a hospital or health and care passport.
• Ensure there is access to a British Sign Language (BSL) interpreter to support at appointments or an internet video-link that could be used with BSL interpretation remotely.
• Using a communication chart to support a person with dementia during an appointment.

For more information about national Reasonable Adjustments, please visit NHS England » Reasonable adjustments.

For more information on Interpreting and translation in primary care, please visit NHS England » Interpreting and translation in primary care.